RMA request form Fill in your details for request an RMA form from our support team.

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Do you have more than 10 products that need repair?

Download this excel sheet and fill in the details in bulk:

Bulk rma form

Contact Information:

Customer Name and Surname*

Order Reference/Invoice Number (if available)

Institution/Company*

Phone Number

Email*

Return Shipping Adress:*

Bill to Address:*

Product Information:

If you have multiple products to submit, please download our bulk Excel sheet (link above and below the form), fill in and upload at the end of this form.

Units

Manufacturer & Model

Description:

Serial Number/Batch no.

Reason for return

Warranty repair

Calibration/update

Non-warranty repair

Return for credit/exchange/replacement

Other (State Reason)

All non-warrantee repairs are subject to a minimum assessment charge of R960 (excluding VAT and return carriage costs). A handling charge applies to equipment assessed but found to be without fault. An inspection report will be issued once inspection is completed, a diagnostic report will be made available upon request.

Statement of Product Cleanliness and Decontamination

It is the policy of Campbell Scientific, to protect the health of our employees and provide a safe working environment. In support of this policy, Campbell Scientific requires that all products returned for service or repair be (1) clean and (2) uncontaminated by harmful substances, such as hazardous materials, chemicals, insects, and pests. Use this form to describe the environment from which the equipment was taken, any hazardous substances to which the equipment was exposed, and any cleaning and decontamination processes that were performed.

ANY RETURNS WITHOUT THIS COMPLETED FORM WILL NOT BE PROCESSED.

To avoid delays in processing your return, send this form BEFORE your product(s) arrive. Please do not put this form in a box with your returned products. If the form is not received within 5 working days of product receipts, or found to be incomplete, the product will be returned unopened at the sender’s expense. Campbell Scientific reserves the right to refuse service on product where specific applications may cause health and safety concerns for its employees.

Thank you for supporting our efforts to protect the health and safety of our employees

Please provide the following information

Describe the location or application where the equipment was installed (e.g., golf course, lake, forest, power plant).

Describe the environmental conditions to which the equipment was exposed (e.g., sewer, stagnant water, herbicides, radioactivity)

Did you clean and decontaminate the equipment?

Describe how the equipment was cleaned and decontaminated.

List all substances of concern to which the equipment has been, or potentially has been, exposed (attach MSDS sheets, if any).

I HEREBY CERTIFY THAT THE RETURNED EQUIPMENT HAS BEEN CLEANED AND DECONTAMINATED ACCORDING TO GOOD INDUSTRIAL PRACTICES AND IS IN COMPLIANCE WITH RELATIVE REGULATIONS, OR “AS IS” THIS EQUIPMENT POSES NO HEALTH OR SAFETY RISKS TO THE RECIPIENT.

If you've made use of the bulk RMA Excel sheet, please upload it here:

Please ZIP your Excel sheet before uploading.

(accepted file types: ZIP, JPG, GIF, PNG, PDF, TXT, DOC, DOX)

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